Technology & Services

Google Fiber Webpass is the internet service provide for Rochdale and Fenwick.

Create a Google Fiber Webpass account as a tenant for your room by following the button below.

How to access the Internet at Rochdale and Fenwick?

Two ways to connect to the Webpass internet service inside the unit:

1) You can connect a device (like a computer or laptop) directly to the jack in the wall using an ethernet cable.

2) You can connect a WAP (otherwise known as a router) to the jack and that is how you get Wifi in order to connect multiple devices.

Please note the network speed of your internet service depends on the router's configurations. You can check your Internet Speed test via this website: https://fast.com/

Basic Internet Troubleshooting Steps

  1. Sometimes after they do maintenance, your router will not automatically reconnect. So, restarting the router is the first step you should do whenever you are having trouble accessing to internet or internet outage.

  2. Another thing to keep in mind is that Internet may be unstable and disconnect and reconnect itself during the high traffic time with Zoom meetings and video streamings. In those cases, the router should reconnect automatically, but manually restart it if it is not.

  3. Is the internet unplugged accidentally or is the ethernet cable properly plugged into router?

  4. Is there any regional events, natural or man-made that might affect the internet access around our apartments and city?

  5. Is there a blackout in progress? The router needs electricity to function!

  6. If steps above do not work, please contact Google Fiber Webpass by creating an account with your apartment number and open a ticket with them by following the link in the button below to get started with the troubleshooting. If the issue turns out to be apartment wide or ethernet cable, they should be fixed by Webpass. Otherwise, if the issue is localized to your room and it is not ethernet cable issue, reach out to Network Manager at rocfennm@bsc.coop for troubleshooting locally. This is the best countermeasure and solution to resolve house-wide wifi outage as well as localized issues.

Internet Service Outage

What should I do when my internet is out?

  1. First, try to turn the router off and on, and see if the issue is resolved.

  2. If not, login to Google Fiber Webpass Account (see the previous session for creating an account) to see if there is an apartment-wide outage.

  3. If not, go to next section for more steps.

Ethernet Cable and/or Port Issues

If you need help with ethernet cable or ethernet port, or if the network manager suggests, please open a ticket with Google Fiber Webpass by filling out the form below!